Frequently Asked Questions

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How do you charge for services?

We operate on a retainer basis at an hourly rate. That hourly rate depends on factors unique to your specific case. Contact us directly to schedule a brief consultation and get a cost estimate for our investigation services. See our Price Sheet for more information.

What payments do you accept?

We accept affinipay, cash, checks, and major credit cards.

Do you offer legal advice?

No. We are not attorneys and cannot offer legal advice. However, we work with a large network of excellent lawyers that we can connect you with should the need arise.

How long do investigations take?

Anywhere from one hour to five years. How long it takes depends on a variety of factors. No two cases are the same.

For instance, investigations that are tied to court cases are dependent on a lot of external factors. We’ve worked on criminal defense cases for several years. We’ve also located missing persons in a few hours and completed surveillance investigations over a weekend.

Whatever your situation, we work to establish realistic expectations at the outset based on your needs and budget.

Can you testify in court?

Yes. We have extensive experience testifying in both state and federal court. See our Fee Schedule for more information.

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Are you hiring private investigators?

We’re always looking for new collaborators and contractors. Email info@culleninvestigations.com to learn more about current opportunities.

Can you run a background check on anybody?

The short answer is yes. In certain circumstances, we may be required by law to receive proof of informed consent from the subject of the background check.

However, if you hire us to conduct a pre-employment background check on a job candidate, federal law requires the candidate be informed of the screening and provide written authorization.

Who will I work with on my case?

When you hire us, you’re getting the resources of a diverse team of private detectives. You’ll be assigned a lead investigator as your primary contact. Depending on the scope and budget of your case, that lead investigator will utilize the support of his team as needed.

What happens if you don’t find what I’m looking for?

We cannot guarantee your desired or expected results. We can, however, guarantee a reasonable amount of certainty in what we do find.

For example, we had one case in which a client was convinced of infidelity, so we followed the spouse and watched them check into a motel room for the weekend. Soon, an unfamiliar woman was knocking on the motel door. We thought, “Here we go…”

Until we realized she was simply delivering pizzas. The “cheating” spouse proceeded to spend the whole weekend playing video games and ordering food, without anyone ever joining them.

Essentially, they were cheating on their duties as a spouse and parent, but there was no infidelity. People are complicated, and sometimes the answer to your question is not what you expect.

Ready to make an Appointment?